Privacy Policy

BIOS Privacy Policy

Effective Date: April 22, 2026

At BIOS, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, safeguard, and disclose your data when you interact with our website, utilize our design and manufacturing services, or engage with us for commercial architectural projects.

Information We Collect

We only collect information that is necessary to provide you with our industry-leading engineered surfaces and interior architecture solutions. The types of data we may collect include:

• Personal Identification Information: Your full name, email address, phone number, and professional title when you request a consultation, quote, or contact us directly.
• Company & Project Details: Business name, project site address, architectural plans, Bill of Quantities (BoQ), and specific design requirements necessary for executing your fit-out or manufacturing order.
• Transaction Data: Payment details, billing addresses, and order history related to your procurement and project management contracts.
• Usage Data: Information about how you navigate our website, including IP addresses, browser types, and device information, collected through standard cookies to improve user experience.

How We Use Your Information

The information we collect is strictly used to facilitate our “all-in-house” services and improve our client relationships. We use your data to:

• Provide Services: To design, manufacture, and install custom joinery, specialized modular partitions, and high-performance surface solutions for your projects.
• Manage Projects: To communicate project updates, coordinate site mobilizations, and manage vendor arrangements efficiently.
• Process Transactions: To securely process payments for materials, consulting services, and annual maintenance agreements.
• Improve Quality: To analyze website trends and client feedback, allowing us to enhance our digital presence and operational efficiency.
• Customer Support: To respond to your inquiries and provide ongoing post-construction support.

How We Share Your Information

BIOS prioritizes the confidentiality of your commercial and personal data. We do not sell, rent, or trade your personal information. We may share your data only under the following circumstances:

• Trusted Service Providers: We may share necessary details with verified third-party logistics partners, trusted local suppliers, or subcontractors who assist in the delivery and installation of our architectural products. These partners are bound by strict confidentiality agreements.
• Legal Compliance: We may disclose your information if required to do so by law, court order, or governmental regulation to protect our legal rights or the safety of our clients and staff.

Data Security

We implement robust, industry-standard security measures to protect your personal and project data from unauthorized access, alteration, disclosure, or destruction. Our internal protocols ensure that only authorized personnel managing your specific project have access to your sensitive commercial information.

Data Retention

We retain your personal information and project data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including satisfying any legal, accounting, warranty, or annual maintenance obligations.

Your Data Protection Rights

Depending on your jurisdiction, you have specific rights regarding your personal data:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete data related to your profile or project.
• Deletion: You can request the deletion of your personal data, subject to our legal and contractual obligations.
• Opt-Out: You may opt out of receiving promotional communications from us at any time by following the unsubscribe instructions in those emails.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our manufacturing practices, legal requirements, or service offerings. Any updates will be posted directly on this page with a revised “Effective Date” at the top.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how BIOS handles your data, please reach out to our support team:

Mailing Address: Islampura street, Kahna Industrial Estate, kahna kacha road, Lahore

Email: Hello@bios.pk

Phone: +92 329 9118118